Terms and Conditions
These Terms and Conditions govern the use of Embroidered with Love website and the purchase of any goods from it.  By accessing, using or browsing this website you acknowledge and agree to be bound by its terms and conditions.

Security

You can shop with absolute confidence knowing that your personal and credit card information is secure.

We exclusively use PayPal’s secure payment system to process your order. PayPal is one of the most used and trusted payment providers on the Internet with a Buyer Protection Policy for purchases up to $20,000.

Product information
Photos depicted on our website are for illustration purposes. Actual colours may vary depending on your computer settings. Prices of our goods, designs, delivery and other charges set out on our website are subject to variation without notice.

Making an order
The most convenient way to order your personalised embroidered gift is through our secure online store. Placement of an order with us constitutes your agreement with our terms and conditions as displayed on this web site. Embroidered with Love will confirm your order by email. Orders will not be dispatched until payment in full has been received.

Dispatch

Once you have placed your order and the order has been paid for, we aim to complete and dispatch your order within 5 working days. This service proposition is matched or exceeded in the majority of occasions throughout the year.

Cancellation of orders
If you wish to cancel your order, please contact us immediately via email at enquiries@embroideredwithlove.com.au. Once payment for an order has been accepted, cancellation is at our discretion.

Damaged Goods Refund Policy
100% Quality Guarantee*
Embroidered with Love proudly offers a 100% Guarantee on the quality of our products. All of Products leave our hands in excellent condition. In the unfortunate event that your Product may be damaged through the delivery process, please notify us via email – enquiries@embroideredwithlove.com.au within 7 days receipt and return the item immediately.

On the rare occasion you receive an incorrectly spelt embroidered product from us – where the error is an error on our behalf- we will provide a replacement and post it to you FREE of charge. You will be asked to return the items as this will enable us to conduct further quality inspections.

Quality and customer satisfaction are important to Embroideredwithlove. Understandably, as this is a personalised product, we are unable to offer a refund from a typing error you may have made over the internet, or if you change your mind.

Limitation of liability
Any liability of Embroidered with Love in connection with product supplied to you, to the maximum extent permitted by law, will be limited to: The replacement of the goods and payment of postage for replacing those goods.

Disclaimer
Embroidered with Love will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of our goods or services to you, or on behalf of you.

Email
All care is taken by Embroidered with Love to ensure that our email transmissions and attachments are free from viruses. However, it is your responsibility to scan any such data for viruses and other defects. Embroidered with love does not accept liability for any loss or damage (whether direct, indirect, consequential or economic) however caused, and whether by negligence or otherwise, which may result directly or indirectly from email transmissions and attachments.